Billing Specialist II

• Creating and send out accurate subscription invoices to customers based on their billing cycle and usage
• Maintaining accurate customer subscription data, billing dates, and payment information within the subscription billing system.
• Handle complex billing issues and discrepancies.
• Collaborate with internal and external clients to resolve billing inconsistencies.
• Prepare and send weekly performance data for the team.
• Provide insights and recommendations for improvement.
• Maintain and update team trackers for engagement and process documentation.
• Ensure all records are accurate and up to date.
• Handle complex billing cases/inquiries
• Perform Quality audit
• Perform critical billing imports
• Manage Performance Trackers

• Minimum of 2 to 3 years’ experience and or training in back-office billing required; or equivalent combination of education and experience
• Strong organizational ability: must be able to prioritize, manage multiple tasks simultaneously and achieve tight deadlines
• Demonstrate patience and overall courteous behavior when working with internal and external customer
• Advanced Excel skills required
• Netsuite experience
• Ability to calculate figures and amounts such as account reconciliation, discounts, settlement and percentages.

• Attention to Details
• Problem Solving
• Applied Learning
• Adaptability
• Initiating Action

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