Hub Cash Management Team Lead
- Manila City, Metro Manila
- Permanent
- Full-time
This position is responsible for leading the Hub Cash Management team while ensuring the end-to-end financial coordination and processing of funds related to hub operations across multiple portfolios. The role encompasses team leadership, process optimization, quality assurance, and strategic financial coordination with stakeholders.InterrelationsThis position reports to Hub Agency Manager. Close cooperation with Hub Agents and Hub Administrators, at the same time, engage with GBS Finance, WPS Credit team, and potentially external stakeholders including customers and port agents across multiple regions.Formal authoritiesThe position has the authority to act within this Functional Description, agreed budgets and within the chart of authority as outlined in the company’s Global Integrated Management System (GIMS).Main responsibilities
- Team Leadership:
- Lead, guide and coach team of Hub Cash Management Administrators.
- Improve, enhance and assist management to further develop the existing SOP
- Distribute workload, monitor performance, and provide technical guidance to ensure SOP and service standard is closely followed.
- Conduct performance reviews and identify training needs.
- Financial Operations Management:
- Oversee end-to-end cash management operations including pre-funding, settlements, and account reconciliation across the team's portfolio.
- Maintain oversight of all cash flow and balances of all hub accounts and ensure sufficient funds are arranged and available to meet operational needs.
- Review complex financial arrangements and coordinate with Hub Agents for payment allocations and disbursement processing.
- Manage customer-facing tasks including SOA preparation, outstanding balance monitoring, and escalated account issues.
- Supervise FDA processes and ensure timely completion of all financial transactions.
- Implement quality control measures and ensure compliance with booking procedures and documentation requirements.
- Reporting and Performance Management:
- Develop and maintain KPIs for team performance monitoring and operational efficiency measurement.
- Assist in preparing management reports on cash flow status, settlement activities, and customer account positions.
- Assist in building reporting frameworks to track team productivity, accuracy metrics, and process compliance.
- Assist in analyzing financial data to identify trends, risks, and improvement opportunities for management review.
- Process Improvement:
- Identify and implement operational efficiency improvements.
- Ensure compliance with internal controls and audit requirements.
- Maintain standard operating procedures and team adherence.
- Coordinate with WPS Credit team on policy matters and escalate complex issues to Hub Agency Manager.
- Oversee investigation and resolution of Final DA Settlement disputes.
- Monitor team compliance with improvement/complaint systems.
- Team Performance: Ensure team meets accuracy and timeliness targets for all pre-funding and settlement activities.
- Operational Excellence: Prevent delays through proactive fund management and quality oversight.
- Customer Service: Maintain timely SOA distribution and resolution of customer inquiries.
- Process Compliance: Ensure all financial activities comply with internal controls, reconciliation and audit standards.
- Stakeholder Coordination: Maintain effective relationships with Hub Agents, port agents, and customers.
- Documentation Standards: Ensure all transactions are properly documented and traceable.
- KPI achievement as specified in Hub Agreement.
- Vendor Management oversight (Appointment and Settlement of Invoice).
- Work process efficiency and team productivity.
- Responsible for upkeeping good QHSSE (Quality, Health, Safety, Security & Environmental) practices as laid down by the company during employment at all times.
- participating in risk assessment processes in the workplace
- completing required health and safety training and certifications
- following safe work practices and procedures and use personal protective equipment (PPE) when required
- inspecting equipment and the workplace regularly and actively eliminating hazards
- reporting accidents, incidents, injuries, near misses, safety risks and issues of non-compliance with health and safety procedures according to internal procedure
- Developing the safety culture at own workplace and cooperating with others on matters relating to health and safety
- this includes physical as well as psychosocial health and safety
- Bachelor's degree in Accounting, Finance, or a related field.
- 5-7 years of experience in finance operations, disbursement accounting, or shipping industry finance, with 2-3 years in supervisory roles.
- Advanced proficiency in financial systems and operational platforms; experience with shipping or logistics ERP systems required.
- Strong leadership skills with proven ability to manage and develop teams.
- Excellent analytical, reconciliation, and problem-solving skills.
- Outstanding communication skills for interaction with internal teams, agents, customers, and senior management.
- Ability to manage multiple priorities, meet tight deadlines, and drive process improvements.