Qualifications: 3+ years of IT Service Desk experience in a BPO setup Solid expertise in ServiceNow (SNOW) and Active Directory (AD) Excellent communication skills, with a proven track record in international voice support Flexibility to work shifting schedules in our Quezon City office Role Overview: Proactively monitoring systems and addressing alerts to prevent disruptions. Delivering exceptional service and clear communication to users, keeping them informed every step of the way. Staying current with the latest IT tools and practices and sharing your knowledge with the team. Perks and Benefits: Up to 38,000 basic salary plus non-taxable allowance 20% -night shift premium Full HMO coverage starting Day 1 Access to premium office amenities : gym, karaoke room, lounge-style pantry, and more Clear career growth path in a supportive, high-performing team Show more Show less