Job Summary The Assistant provides administrative support and handles billing and collection tasks for village HOAs. Responsibilities include processing payments, issuing billing statements, responding to resident inquiries, and maintaining accurate records to ensure efficient operations and timely collection of dues. Job Description Administrative Support Assist in daily office tasks including filing, data entry, and document management Coordinate schedules, meetings, and communications for village administrators or management Handle resident inquiries via phone, email, or in-person, providing timely and accurate information Billing and Collections Prepare and issue billing statements for village dues, fees, and other charges Process payments received from residents through various channels Monitor accounts receivable and follow up on overdue payments Implement collection policies and escalate delinquent accounts as necessary Maintain accurate billing and payment records Resident Relations Serve as a point of contact for residents regarding billing and administrative concerns Assist in resolving resident disputes related to payments and billing. Provide information on payment plans or options when applicable. Coordination with Vendors and Property Management Support coordination with service providers and vendors related to billing or administrative matters Assist with preparation of reports on collection status and administrative activities Collaborate with village administrator and finance teams to ensure smooth operations Recordkeeping and Reporting Maintain organized files of all billing documents, receipts, and correspondence Prepare periodic reports on collections and administrative tasks for management review Ensure confidentiality and security of financial and personal data Perform other duties as assigned to support smooth operations Job Qualifications Graduate of a Business-related course (e.g., Business Administration, Accounting, Finance, or related field) Prior experience in administrative support, billing, or collections, preferably in property or HOA management Good communication and customer service skills Basic knowledge of accounting and billing software is an advantage Strong organizational skills and attention to detail Ability to handle multiple tasks and work collaboratively Show more Show less