Sales and Reservations Supervisor (Remote – Tourism Industry)

• Respond to quotation requests, design itineraries, and prepare quotations using relevant software.

• Design itineraries and select products based on customer needs.

• Prepare quotations tailored to client requirements.

• Book services and issue travel documentation (e.g. travel vouchers, confirmations).

• Review and approve quotations prepared by other team members.

• Ensure that all Booking Logs are accurate, completed, and reservations made with suppliers.

• Review and send out Travel Vouchers to customers and suppliers.
• Keep the software up to date with correct product descriptions, prices, etc.

• Manage the Lead Log for all potential customers and work with leadership to allocate tasks among sales staff.

• Prepare invoices for confirmed bookings using Xero software and ensure timely payment.

• Calculate customer refunds when due and submit for processing.

• Prepare group/tier-priced group quotations.

• Ensure suppliers complete appropriate paperwork to maintain registration.

• Ability to design and deliver evaluation tools (post-trip) and management reports is a bonus.

• Other sales and administrative duties as directed.

• Participate in 1-2 online meetings per week to review and manage the Lead Log with other sales staff and build teamwork.

• Training will be provided on software, industry knowledge, and supplier product features.

• After 18 months (subject to performance and continued interest in the position), a 7–10-day familiarisation visit will be arranged and covered. This may be repeated in future years.

• The team on the ground focuses on making reservations with suppliers, booking airfares, and managing customer itineraries once in-country.

• All quotations sent out within 48 working hours.

• All Booking Logs, Travel Vouchers, and other paperwork completed in a timely manner.

• Software remains accurate and up to date.

• Lead Log 100% accurate and up to date.

• Invoices accurate and paid on time.

• Refunds processed accurately.

• Supplier compliance requirements met.

• High levels of customer service maintained across all tasks.

• Excellent English.

• Strong IT & computer literacy.

• Excellent customer service.

• Experience in tourism sales and reservations.

• An interest in developing the tourism industry.

• Candidates must be available to work in line with the required working hours.

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