This role is responsible for the delivery of work of a certain cluster or sub-team under the Order to Cash (O2C) function within the established policy and agreed service level. The cluster or sub-team can be a group of countries/entities &/or sub- processes under O2C. The Supervisor will be working under the direction of the O2C Manager. Responsibilities: Oversee and review O2C accounting functions such as but not limited to transactional accounting, cash application process, bank reconciliation and reporting. Supervises the day-to-day work of the assigned cluster/sub-team. Ensures quality completion of all deliverables as per agreed service levels. Provide support in O2C operations (including review & approval) particularly for more complex transactions or as back up, or during handover/stabilization of newly migrated entities. Proactive involvement in determining improvement areas and work with Tower Lead to provide the necessary supervision/leadership to assigned projects/initiatives which may include: migration, continuous process improvement & other quality initiatives. Ensure that assigned projects/initiatives are completed on time with quality results. Identify, rectify, follow up and resolve issues and define action plans to address root cause. Act as first point of escalation on issues of assigned cluster/sub-team. Lead the issue resolution process and escalate to Tower Lead as needed. Ensure timely and quality resolution of issues. Lead the timely reporting and review of KPIs for the assigned cluster/sub-team. Lead in identifying & addressing identified gaps versus KPI targets. Develop a high-performing team. Provide the necessary guidance, support, coaching and training to team members. Contribute (as member of the leadership team) in the overall management and development of the O2C Tower, including the successful achievement of its goals and objectives. Qualifications: Graduate of Finance or Business related bachelor&aposs degree. More than 5years of professional experience especially in the field of order to cash processes. Detail Oriented with strong analytical and communication skills Must be knowledgeable in MS Office and SAP Strong leadership skills; Preferably with experience in a Supervisory role. Technical Skills Intermediate MS Office (Pivot, VLookup, CountIFs, etc.) SAP User (1-2yrs) Show more Show less