Account Coordinator / BPO Team Leader

STAFFVIRTUAL

  • Manila City, Metro Manila
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
OVERVIEW: STAFFVIRTUAL is looking for a detail-oriented and proactive Account Coordinator to support day-to-day operations, ensure smooth coordination between clients and internal teams, and help drive overall account success. The ideal candidate has strong organizational skills, excellent communication abilities, and a service-driven mindset.DUTIES AND RESPONSIBILITIES:
- Oversee day-to-day operations of assigned teams.- Monitor team attendance and ensure compliance with established policies.- Establish and maintain quality standards and key performance indicators (KPIs), ensuring team adherence to these.
- Provide ongoing coaching and performance feedback.
- Address client and agent escalations promptly.
- Collaborate with cross-functional teams to optimize processes.
- Other tasks, as needed.QUALIFICATIONS:
- 1 to 3 years of experience in account coordination, client services, operations support, or a similar role- Strong organizational and time management skills- In-depth knowledge of performance metrics- Good computer skills, especially Microsoft and Google tools
- Excellent communication and leadership skills
- Organizational and time-management skills
- Decision-making skills
- Degree in Management or training in team leading is a plusSHIFT SCHEDULE: GYPERKS & BENEFITS:
- Hybrid Work Setup
-Competitive Salary Package
-Company Laptop provided-HMO Coverage on Day 1
-Free HMO Dependent
-Paid Leaves with Unused Leave Conversion
-13th Month Pay-Referral BonusNOTE: This is a hybrid/onsite setup. Anyone from the Philippines can apply and report to either our Pasig office or Cebu Office.

STAFFVIRTUAL