The Practice Lead for Microsoft is responsible for defining, scaling, and governing the Microsoft practice across the organization. This role owns the end-to-end Microsoft capability-from strategy and architecture through delivery and optimization-ensuring the platform delivers measurable business value across sales, service, marketing, and digital engagement functions. Practice Strategy & Leadership Define and execute the Microsoft practice strategy , roadmap, and operating model aligned with enterprise and client priorities. Position Microsoft as a core customer and engagement platform , supporting revenue growth, service excellence, and digital transformation. Establish platform standards, architectural principles, and delivery best practices across all Microsoft clouds. Offering & Capability Development Build and evolve Microsoft service offerings, including: Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud Industry Clouds and custom Microsoft solutions Platform integration, data, and API enablement Microsoft modernization, optimization, and managed services Define reusable assets, accelerators, reference architectures, and delivery templates. Drive adoption of DevOps, CI/CD, and quality standards within the Microsoft ecosystem. Delivery Excellence & Governance Ensure consistent, high-quality delivery of Microsoft programs across accounts and portfolios. Establish governance, KPIs, and quality metrics covering platform performance, adoption, and business outcomes. Act as escalation point for complex or at-risk Microsoft initiatives. Ensure alignment with Microsoft release cycles, security, and compliance requirements. Talent & Capability Building Build and lead Microsoft teams including architects, developers, administrators, consultants, and QA specialists. Define role frameworks, skills taxonomy, certification paths, and learning journeys aligned with Microsoft standards. Foster a strong Microsoft community of practice and culture of continuous learning. Client & Stakeholder Engagement Partner with business leaders, CIOs, and CRM owners to define Microsoft roadmaps and transformation plans. Lead discovery workshops, solution design sessions, and executive briefings.. Commercial Growth & Partnerships Support sales and pre-sales by shaping Microsoft solutions, estimates, and proposals. Drive practice revenue growth through new offerings, account expansion, and long-term managed service engagements. Manage strategic relationship with Microsoft, including partner programs, certifications, and co-selling opportunities. Minimum Qualifications 12+ years of experience in CRM, enterprise applications, or digital platforms, with at least 5 years in a Microsoft leadership or practice-building role. Strong hands-on knowledge of Microsoft platform capabilities and architecture across multiple clouds. Proven experience leading large-scale Microsoft implementations or transformations. Experience building and scaling delivery teams and platform practices. Preferred Microsoft certifications (e.g., Microsoft Certified Technical Architect, Application Architect, or Platform Developer). Experience in consulting, systems integration, or technology services organizations. Exposure to integration platforms, data platforms, and cloud ecosystems. Experience in regulated or enterprise-scale environments.