Lead a high-performing team at a global provider of medical and document management services-trusted for accuracy, security, and reliability. The Opportunity Oversee a team responsible for managing and delivering critical medical records, driving performance, accuracy, and seamless workflow execution across operations. Why join us Proudly Great Place to Work certified Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more Grow with stability: 100+ in our 10-Year Club by 2025 Dynamic talent network: 2,000+ across APAC and beyond Competitive compensation with annual reviews Comprehensive medical care for you and your family Generous paid leave because work-life balance matters Level up with LinkedIn Learning and tailored training Flexible work setup Staff Testimonial ' ASW is my second home and family. They have opened a lot of opportunities for me.' - Underwriting Assistant, ASW Philippines. What You'll Do Oversee daily document management operations, ensuring timely and accurate handling of patient records Lead, coach, and support a team to meet performance, quality, and turnaround time targets Ensure accurate uploading and maintenance of records across portals and databases Monitor workflows, prioritize tasks, follow up on missing or outstanding documentation, and resolve escalations as needed Maintain compliance with data security standards and ensure accuracy in all record processing Support training, onboarding, and continuous improvement initiatives to enhance team performance and processes Key Criteria At least 2 years of experience leading a healthcare/insurance document management team with hands-on experience in medical records processing or related field Strong knowledge of HIPAA regulations and data privacy standards Proven ability to manage high-volume administrative tasks with accuracy and efficiency Excellent verbal and written English communication skills Highly organized with strong time management skills and the ability to meet deadlines Work setup: Manila (BGC, Taguig): US Eastern time hours of 8:30AM to 5:30PM (8:30PM - 5:00AM PHT) with a full onsite model.
