Business Control Officer
ING
- Manila City, Metro Manila
- Permanent
- Full-time
- Functions as the delegate Data Protection Executive (DPE) Office, ensuring execution of Global Personal Data Protection Policy and relevant local data privacy requirements
- Covers specialized function for Fraud Management, Business Continuity Management, and Compliance, ensuring proper execution of relevant controls within the organization
- Create awareness about Non-Financial Risk (NFR) responsibilities and control ownership across 1LOD
- Ensure 1LOD staff are trained on NFR methodology and tooling
- Develop local training & awareness plan in collaboration with 2LOD
- Monitor timely participation in mandatory trainings on specific control requirements
- Support the preparation, coordinate, and monitor the timely execution and submission of risk assessments
- Ensure quality and documentation of risk assessment in relevant tooling
- Advise business on the design of generic controls, considering effectiveness and efficiency and ensuring automation where possible
- Support business with control definition and documentation, including the definition of control indicators and/or test plans
- Facilitate gap analysis/impact assessment and monitor the remediation of gaps related to global policies, control standards, and regulatory requirements
- Ensure the timely and proper documentation of controls in the system
- Coordinate execution of applicable entity wide and/or process specific controls
- Coordinate and advise on the analysis of control requirements to identify any required changes
- Ensure correct pushing of controls in the system
- Document/update risk assessment, risk and control owners, control description, waivers/deviations, test dates, and test plans, among others, in the system
- Together with risk and control owners, ensure timely and proper execution of controls in the entity or within the specific departments/business lines
- Perform and/or coordinate Key Control Testing and/or other alternative methods
- Facilitate and document testing results and control evaluation
- In consultation with 2LoD, identify scope and plan of testing of key controls
- Monitor progress on key control testing and/or other alternative methods (e.g., Risk Measurement Model)
- Coordinate and provide input for the timely control evaluation (sign-off on control effectiveness) in the system
- Ensure timely capturing, analysis, follow up, and reporting on events
- Support the documentation of lessons learned and facilitate the sharing with/learning from other units
- Embed event reporting process in the local set-up
- Advise departments and business lines on immediate event reporting requirements
- Ensure proper documentation and updates of incidents in the system
- Agree with event owners on follow up actions and track these until closure
- Support root cause analysis and lessons learned delivery
- Monitor timely delivery of lessons learned and share with relevant stakeholders
- Advise on issue risk ratings, action owners, management actions, and timelines to mitigate control deficiencies
- Ensure timely recording of issues and actions in the system with correct linkage to relevant controls and/or regulatory requirements
- Monitor and track progress of issues and facilitate requests of risk rating and target date changes and issue acceptance
- Support business in CAS close out meetings
- Coordinate timely closure of issues
- Report on NFR framework execution as well as on the effectiveness and efficiency of overall control environment to the local NFR Committee and relevant Operations Management Teams
- Support the preparation and reporting of quarterly NFR Dashboard
- Prepare and release reports on NFR Targets
- At least 3 years of banking experience, specifically in the fields of Business Control, Operational Risk Management, Compliance, and/or Audit
- Demonstrable understanding of and experience with various risk management tools and processes
- Fluent in English (written and spoken); with good communication and presentation skills
- Able to liaise and collaborate with a broad range of individuals, including Senior Management and Global stakeholders
- Capable to train others, transfer knowledge, and share expertise
- Able to work well, apply sound judgment, and make timely decisions under pressure
- Proactive, self-starter, and requires minimal supervision
- Able to establish a good working relationship among colleagues
- Experience with international/global financial institution is an advantage