BillPay Research Specialist

• Manages the BillPay Research Inbox
• Vendor Coordination for payment investigation and check refund requests
• Payment Verification for Late/Disconnect related accounts.
• Disconnects and Late Notices Review and Resolution
• Notice Extraction and Assignment
• Batching of Invoices retrieved and UTs created by the Notice Management Team
• Retrieves missing bills and creates UT for Late/Disconnect related accounts.
• Coordinate with the Vendors for payment postings, bill details, and any other billing concerns
• Conduct Root Cause Analysis and Resolution for Bill Pay clients' notices and past due invoices.
• Monitor and action problem items submitted by clients and other departments via Sales Force tickets and emails. Resolve items within the department target SLS.

• Knowledge of basic financial reporting operations
• Strong interpersonal and communication skills (verbal and written)
• Invoice Processing functions (including Accounts Payable)
• College degree; preferred background in Accounting, Finance, or equivalent experience in In-voice Processing operations
• At least 1 year of experience in General Accounting, Invoice Processing functions (including Accounts Payable
• Knowledge of basic financial reporting operations
• Knowledge of computer software, i.e. Microsoft Office, Outlook, etc.
• Advanced abilities in Microsoft Excel preferred.
• General understanding of spreadsheets and database applications preferred.
• Strong ability to utilize the 10-key function for data entry.
• Strong interpersonal and communication skills (verbal and written)
• Strong organizational and time management skills with ability to handle multiple tasks.
• Must be able to work well with individuals at all levels in and out of the organization.
• Confidentiality is extremely important.
• Ability to work overtime when required.

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