Collections and Payments Officer
MoneyMe
- Pasig City, Metro Manila
- Permanent
- Full-time
- Managing inbound and outbound calls
- Providing a superior customer experience
- Resolving customer enquiries and issues around collections and payments
- Updating our systems and database
- Maintaining an up-to-date knowledge of existing MONEYME products
- Updating MONEYME's knowledge base with newly identified solutions
- Experience working in a call center environment or similar.
- Excellent communication skills/ phone manner and ability to interact with external customers and internal partners.
- Previous experience in financial services would be highly regarded.
- Being proactive with high levels of energy and integrity
- Good negotiation skills
- Excellent interpersonal skills with the ability to quickly build rapport.
- Highly developed organisational skills and attention to detail.
- HMO on Day 1 + 1 free dependent
- 15 days of vacation leaves and 15 days of sick leave
- 1 birthday leave
- Health and wellbeing initiatives like weekly sports activities and MONEYME Olympics
- Fun filled company activities - summer outings, team building, team lunch or dinner, Halloween event, year-end party and so much more!
- Complimentary snacks in the office
- MONEYME Merchandise - hoodie, T-shirt, tumbler, notebook, and id lace
- Quarter champion awards & reward trips