Process Developer
Genpact View all jobs
- Muntinlupa City, Metro Manila
- Permanent
- Full-time
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Process Developer, Customer CareThe Collections Representative handles outstanding accounts receivable dollars from the existing clients to help cure the accounts and resolving customer billing problems. This position will report to the Collections Front Line Manager.Responsibilities:
- Ability to deal with specific Inbound/Outbound calls from customers
- Interpret procedural instructions and choose courses of action to resolve delinquencies
- Aligns with the goals and parameters of the established operational process
- Ensures compliance with quality objectives and compliance with institutional policies
- Provides the telephone collection service to the client
- Appropriately assesses risk when business decisions are made, demonstrating consideration for the client’s reputation, customers, and assets
- Drives compliance with applicable laws and rules and regulations; adheres to Policy
- Call out, handle, and report control issues with transparency
- Ability to handle complaints and escalate where appropriate
- Provide resolutions at the first point of contact, avoiding customers having to call again, or have the call transferred
- Excellent customer service, negotiation and communication skills with the ability to recognize and support the specific needs of the most vulnerable customers
- Maintain and update customer related information systems to ensure that our client hold accurate records; collecting and accessing appropriate information relevant to your call type
- Good experience on Collections and Customer Service
- Excellent English interpersonal skills!
- Must have a flexible schedule (including weekend shift work)
- Remains focused and diligent to the needs and issues of both the customer and the organization
- Has frustration tolerance, perseverance, and compassion
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.