Customer Service Associate (Order Management) - Level 1
- Taguig City, Metro Manila
- Permanent
- Full-time
and feel the difference.Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.Job Description
- Answers and provides solution to incoming front office and back-office transactions aftersales support.
- Responds to customer’s email inquiries in a timely manner.
- Order management: manual and monitoring of automated order entry.
- Provides product and service information to customers.
- Research required information using available resources.
- Manages and resolve customer enquiries and complaints.
- Handover/escalate technical enquiries to relevant stakeholders as needed.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Administrative tasks and support required for the service/projects such as ticket category analysis when required, rebooking etc.
- Participation with service optimization through continues improvement process activities
- 1 year customer service experience with Supply Chain Management
- Excellent in speaking and writing (English)
- Attention to details and accuracy
- Good interpersonal skills & ability to work with diverse environment
- Team Player
- Amenable to work in a morning shift
- Present a positive attitude & accept constructive feedback
- Client oriented
- Basic knowledge in SAP system
- Previous experience with Australian customer service account is an advantage
- Preferably with Customer Service experience that handles appliances (e.g. Hotwater heating, air conditioning etc.)
- Basic to advance M365 application skills (Excel, Word, Outlook)
- Amenable to work onsite