Position Type : Full timeType Of Hire : Experienced (relevant combo of work and education)Education Desired : Bachelor of Computer ScienceTravel Percentage : 0%As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?Role location: Hybrid (two days in-office, three days virtual)About the team:The Network Delivery Team provides managed IT services for FIS clients. The high caliber members are among the technology leaders within FIS, utilizing multiple technologies and vendors. This team requires motivated members who are ready to develop personally and professionally as FIS grows to meet the challenges presented by today’s global economies.What will you be doing:Troubleshoots circuit-related and layer 1-2 network issues related to SD-WAN deployments by collaborating with carriers, ISPs, and vendors/partners.Performs basic configuration in the SD-WAN and legacy network environments.Follows documented network services processes and procedures.
Monitors, responds, and provides resolution for all network problem and incident tickets.
Utilizing ServiceNow, documents status updates and problem resolutions.Performs customer service duties and responds to customer requests as defined by management.Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues.Prepares activity reports as requested by management.Maintains network services documentation related to work area.Completes network change requests in accordance with service level agreements.What you bring:With experience in supporting WAN, LAN, WLAN networksKnowledge of network technologies, i.e., routers, switches, load balancers, firewalls, network and routing protocols, DNSKnowledge of basic IT technologies, i.e., operating systems, network devices, software development and architectureRequires knowledge of basic office toolsAbility to understand and apply technical conceptsTeam skills, including the ability to establish and maintain effective working relationshipsFlexibility, versatility, dependabilityWhat we offer you:At FIS, you can learn, grow and make an impact in your career. Our benefits include:Flexible and creative work environmentDiverse and collaborative atmosphereProfessional and personal development resourcesOpportunities to volunteer and support charitiesCompetitive salary and benefits#LI-CV1Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass
