Product Operations Analyst

Viber

Taguig City, Metro Manila
Permanent
Full-time

22 days ago
Apply easily

We are seeking a highly analytical and detail-oriented Product Operations Analyst to optimize the performance and efficiency of our products within the Philippine market. You will play a crucial role in bridging the gap between product development and daily operations, ensuring our products run smoothly, users have a seamless experience, and insights are effectively translated into actionable improvements. This role requires a strong understanding of product lifecycle management, user behavior, and operational processes, with a particular focus on mobile applications.Responsibilities:Product Performance Monitoring & Optimization:

Monitor key product performance metrics (e.g., usage, conversion, retention, error rates) and identify trends or anomalies specific to the Philippine user base.
Collaborate with product, engineering, and customer support teams to identify, troubleshoot, and resolve operational issues impacting product performance or user experience.
Develop and implement operational processes and tools to improve product efficiency and reliability.

User Feedback & Usability:

Conduct and coordinate mobile app usability testing and panel testing with Filipino users to gather direct feedback and identify friction points within the product.
Analyze user feedback channels (e.g., support tickets, app store reviews, social media) to identify common pain points, feature requests, and operational challenges.
Translate user insights and operational data into clear, actionable recommendations for product improvements and new feature development.

Data Analysis & Reporting:

Develop and maintain dashboards and reports to track product operational health, user engagement, and market trends.
Provide regular reports and insights to product managers and stakeholders on product performance, operational bottlenecks, and user experience.
Utilize data to support product decisions and validate the impact of operational changes.

Cross-Functional Collaboration:

Act as a key liaison between product development, engineering, marketing, sales, and customer support teams to ensure smooth product launches and ongoing operations.
Support product managers in defining requirements and ensuring operational readiness for new features or products.
Contribute to the continuous improvement of product operations processes and best practices.

Market & Competitor Monitoring:

Assist in monitoring key market trends and competitor activities relevant to product operations and user experience in the Philippines.

Bachelor's degree in Business Administration, Marketing, Economics, Computer Science, or a related field.
3+ years of experience in product operations, product management (junior PM), or a closely related analytical role.
Proven experience in conducting user research, particularly mobile app usability testing and/or panel testing.
Strong analytical and problem-solving skills, with the ability to interpret complex data and identify root causes.
Excellent communication and presentation skills, with the ability to articulate technical and operational issues clearly to diverse audiences.
Proficiency in data analysis tools (e.g., Excel, SQL, Google Analytics, Amplitude, Mixpanel).
Deep understanding of the Philippine market and Filipino consumer behavior.
Familiarity with product development lifecycle and agile methodologies.
Ability to work independently and as part of a cross-functional team.

Preferred Qualifications:

Experience in market research or competitive research, with a strong ability to gather and synthesize external insights relevant to product operations.
Prior experience with fintech mobile applications or in the financial technology industry.
Experience with ticketing systems (e.g., JIRA, Zendesk) and product analytics platforms.
Proficiency in Tagalog or other major Philippine languages.
Familiarity with data visualization tools (e.g., Tableau, Power BI).

Viber