Business Application Support Analyst

Mandaue City, Cebu Cebu City, Cebu
Permanent
Full-time

9 days ago

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at .About the roleWe are seeking an experienced Business Application Support Analyst to lead Production Operations and Service Delivery for Order-to-Cash (O2C) systems and critical enterprise applications.This role is responsible for ensuring the reliability, stability, and performance of systems supporting billing, invoicing, collections, and financial operations across global regions. You will collaborate across technical teams, business stakeholders, and vendors to deliver seamless, high-quality service.Key Responsibilities

Support SAP S/4HANA, Siebel, and enterprise systems
Troubleshoot incidents and manage production issues
Ensure smooth billing, invoicing, and collections processes
Manage tickets via ITSM tools (e.g., ServiceNow)
Collaborate with IT, business teams, and vendors
Drive process improvements and automation

Qualifications

Bachelor's degree in Computer Science, IT, or related field (Master's preferred)
5+ years of experience in Application Support or IT Service Delivery
Strong expertise in enterprise and legacy application environments
Deep knowledge of SAP S/4HANA, Siebel, and Order-to-Cash processes
Experience with application integration, databases, and hybrid infrastructures
Familiarity with ITIL practices (certification preferred)
Proven ability to manage stakeholders, vendors, and global teams
Excellent communication and leadership skills

Preferred Skills & Tools

ServiceNow or other ITSM platforms
SAP S/4HANA, Siebel, PeopleSoft
Power BI and enterprise reporting tools
Azure, on-prem, and mainframe environments

Why Join Xerox?

Global impact across industries and regions
Opportunities for growth and career advancement
Collaborative and inclusive culture
Work on cutting-edge enterprise technologies
Competitive benefits supporting your life and well-being

#LI-JC2#LI-REMOTEShare this job:Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at https://www.xerox.com/en-us/jobs/connection and explore our commitment to connection and belonging! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxTARecruiting@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.© 2026 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.

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