Responsibilities Activities Operations People management Customer Administration Others Be financially accountable for revenue on particular shift for designated outlets. Co-ordinates financial progress and plays an active role in rostering staff and monitoring labor costs, cost of sales and other expenses with the Assistant F&B Manager / Beverage Manager Initiating suitable incentive schemes to increase revenue and control other expenses. Monthly stock takes completed in an accurate and timely manner. Ensure adequate staffing levels are maintained by following accurate time and rostering procedures, and that staff are allocated to areas by job classification and skill. Achieve productivity by maximizing the use of team synergies. Liaise with entire Food & Beverage Team in providing assistance with any issues and encouraging high performance by being a supportive role model. Conduct absenteeism, conduct and counselling sessions with employees as necessary in liaison with the Assistant F&B Manager / Beverage Manager, Recruitment Show concern for dignity, self-esteem, welfare and contributions of all employees, while demanding performance Coach others to allow those who are able, to take responsibility for tasks and outcomes. Identify customer requirements and expectations. Establish an environment that allows customer feedback to be disseminated to all levels of employees and incorporated into planning and operations. Seek feedback/gather information on customer service performance. Develop and share with all employees a vision for the enterprise. Treat internal partners as customers who seek to have their needs and expectations met or exceeded. Identify how performance, decisions and actions will ultimately impact on customer satisfaction. Beverage cost must be monitor and update in a timely manner. Need to work closely with the purchasing team & cost control for any price movement. Daily inventory and monthly stock take must be in place with the cost control. Proper documentation of stock request, purchase order, inter-transfer must be monitored and has proper documentation. Create and improve the beverage matrix for CFCM property. Create and follow thru all the beverage related events like bar takeover, masterclass, wine dinner & banquet VIP events, etc. with the coordination with the outlets/restaurants in-charge for beverage requirements. Monitor the slow- & fast-moving beverage items and give suggestions for any improvements. Create a Bar & Beverage Program to all the staff for spirits, wine & beverages items. Create promo-brief, pre-P&L & postmortem for any beverage related events. Adhere to all CFCM Company policies and procedures. Report accidents, injuries and unsafe work conditions to supervisor. Perform other reasonable job duties as assigned by managers from time to time. CHARACTERISTICS Required ESSENTIAL PHYSICAL Age, Sex, Health, Presentation, Speech, Height/Build 25 years old and above Neat and pleasant appearance Articulate Good Health LANGUAGES Oral and written fluency in English Good understanding of local languages Qualifications/Training Degree in Hotel Management or Sales Organizational skills Analytical and detail-oriented Consistently high-quality customer-focused orientation Ability to interact on a professional level with management and clients Time management skills, attention to detail and ability to manage multiple tasks/clients required Technical savvy Work Experience Minimum 3 years as Bar or Beverage Supervisor with demonstrated proficiency and understanding of one or more functions related to the position. 2 years in similar capacity in an international class hotel or similar environment. DISPOSITION Pro-active Analytical Enthusiastic Proficient Positive attitude Team player Customer oriented Others Ability to work long hours Computer knowledge Beverage Knowledge