Call Center Agent
LeadAdvisors
- Cagayan de Oro City, Misamis Oriental
- Permanent
- Full-time
- Handle Outbound inquiries from US consumers about personal financing.
- Efficiently complete quick personal finance application forms and ensure all required documentation is complete and accurate.
- Communicate with customers to gather additional information or clarification regarding their loan applications.
- Provide prompt and professional responses to customer inquiries regarding loan application, eligibility criteria and documentation requirements.
- Analyze financial statements, credit reports, and other relevant documents to assess risk and make informed lending decisions.
- Collaborate with loan officers, underwriters, and other team members to ensure efficient processing of loan applications.
- Maintain accurate and up-to-date records of loan applications, approvals, and denials.
- Stay updated on industry trends, regulations, and best practices related to loan processing and underwriting.
- Adhere to compliance guidelines and internal policies to ensure a high level of integrity and risk management.
- Strong understanding of the US financial industry, especially related to consumer finance.
- Knowledge of credit ratings, their implications and how they impact financing decisions.
- Familiarity with basic standard and practices of financing in the U.S.
- Minimum of 4 years of experience in U.S or Australian campaigns, preferably in credit card or personal finance.
- Proficient computer skills and familiarity with relevant software.
- Excellent communication skills.
- Attention to detail.
- Ability to handle queries professionally and maintain a customer centric approach.
- Ability to work independently and collaboratively in a fast-paced environment.
- Competitive salary package + commission.
- Commissions: tier structure 25k to 100k month.
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