Sr. Customer Success Specialist

Makati City, Metro Manila
Permanent
Full-time

23 days ago

OPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.The Opportunity:
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
The primary goal of each Customer Success Manager is to ensure that each customer can successfully use OpenText Core Application Security services and that they renew their contracts. The CSM is responsible for post-sales documentation and daily customer scan requests. They interact directly with Project Managers (PM), Auditors, Testers, and the customers to ensure all services are delivered in accordance with applicable Product Service Descriptions and Service Level Agreements (SLA).You Are Great At:

Ensure customers are successful using the Core Application Security portal
Manage the customer relationship
Onboard new customers
Manage customer contract renewals
Coordinate Core resources (where appropriate)
Submit feature requests for customers
Respond to activity in Help Center channels (Tickets, Email, Phone Calls)
Troubleshoot customer issues within the Coer portal
Manage vulnerability reviews with customers
Schedule meetings with customers (based on support level)
Conduct quarterly service reviews with customers
Forecast customer usage for possible product expansion
Manage and track customer entitlement consumption
Maintain accurate customer information in CRM tools
Hybrid – 3 days onsite

What It Takes:

3 - 4 years in Customer Success, Sales, Customer Service, or Project/Program Management (or equivalent)
College Degree or Military background preferred
Customer-focused service and sales experience preferred
Organized and detail-oriented
Excellent written and spoken communication skills
Ability to quickly learn new systems, platforms, and understand how these affect customers
Proficiency in Microsoft Office to provide accurate and informative reporting artifacts to customers, management, and team members

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

OpenText

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