Sr. Customer Support Representative

Makati City, Metro Manila
Permanent
Full-time

1 month ago

OPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.OPENTEXTOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.YOUR IMPACT:OpenText is more than just a place of employment. It’s an exciting and diverse organization with intelligent people, innovative programs, and dynamic opportunities to enhance your career and life. The OpenText culture recognizes “People First” and supports you to further develop and grow your career.CSR is part of a world class service-oriented team that takes incoming calls, chats, emails, tickets from customers. CSR team is looking for a quick-thinking, customer-focused representatives that can educate, problem solve current customer concern and prevent possible future concerns by looping back and influencing to improve on internal processes.The ideal candidate should have a growth mindset, be a strong customer advocate and ensure customer satisfaction is delivered with every customer touch.WHAT THE ROLE OFFERS:

Handle tickets concerning customer access and permissions to MySupport
Efficiently answer and follow up on all customer inquiries that come in via the ticketing system, email, phone, and chat systems.
Verify product lines and monitor customer service portals to triage tickets accordingly
Collaborate with renewals and licensing team to ensure customers have the most up to date product licensing

WHAT YOU NEED TO SUCCEED:

Must have experience working in a global support environment, BPO, Global IT Company, Call Center and Shared Services Environment.
College/University graduate
Must be willing to work in rotating shifts, weekend and holiday work schedule
1 to 2 years’ experience in customer service environment
Friendly, outgoing, personable with strong communication skills, both verbal and written

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

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