Sales & Client Support Specialist

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  • Metro Manila
  • Permanent
  • Full-time
  • 3 days ago
  • Apply easily
We're looking for a highly organized Sales and Client Support Specialist to join a growing e-commerce and distribution business. This is a client-facing role that blends administrative support, sales enablement, and direct communication with clients and resellers through phone, video, and written channels.You will handle essential day-to-day tasks including quotes, CRM updates, reseller merchandising, and data reporting while also serving as a professional point of contact for clients and partners. If you are proactive, dependable, comfortable on a call with a client, and able to manage multiple systems without needing step-by-step direction, this role is a strong fit.Why You'll Want to Join
  • You will be paid in USD (bi-monthly: every 15th and 30th)
  • Paid Time Off in accordance with company policy
  • Observance of Holidays per company guidelines
  • 100% remote setup so you can work wherever you're most productive
  • Exposure to CRM tools, PIM platforms, and Amazon reporting workflows
  • Supportive, process-driven team with clear systems and defined expectations
What You'll Work OnClient Communication and Relationship Support
  • Serve as a professional point of contact for clients and resellers through phone, video, and written communication
  • Handle inbound and outbound client communications with clarity, warmth, and professionalism
  • Follow up with clients and partners on open items, quotes, and pending decisions
  • Represent the sales team externally when needed, ensuring every client interaction reflects the brand standard
Sales and Administrative Support
  • Process product quotes with Territory Managers and Resellers
  • Perform data entry for merchandising resellers with a high standard of accuracy
  • Update internal systems including CRM and sales and commission databases
  • Assist with lead generation using Bond Finder and related tools
  • Organize, download, and distribute reports across Amazon and internal analytics platforms
Sales Enablement
  • Maintain and update the Product Information Management system including product images, assets, and outputs
  • Manage reseller content setup and updates across platforms such as Essendant and Grainger
  • Track and report on reseller scorecards and surface insights to internal teams
  • Support project management tasks using ClickUp or similar tools
  • Draft and refine Standard Operating Procedures as needed
  • Support ad hoc management-directed projects as they arise
Marketing and Outreach Support
  • Schedule and post approved content on social media platforms
  • Track, follow up on, and report on outreach email campaigns
What You Bring
  • Excellent written and spoken English communication skills
  • Strong attention to detail: accuracy and consistency are non-negotiable in this role
  • Proficiency with Microsoft 365 including Teams, SharePoint, Excel, and related tools
  • Highly dependable, proactive, and adaptable to established systems and workflows
  • Comfortable communicating with clients and partners via phone, video, and written channels in a professional, confident manner
  • Availability to work Monday through Friday, 9 AM to 6 PM EST with occasional weekend support as needed
Nice to Have
  • Familiarity with CRM systems, Adobe Creative Suite, or PIM platforms
  • Prior experience supporting sales, operations, or e-commerce teams
  • Experience with Amazon Seller Central or distribution-focused reporting tools
How to ApplyPlease include: * Your updated resume
  • A short Loom video (1 to 2 minutes) introducing yourself and describing your experience in admin or sales support roles
Only candidates who submit a Loom video will be moved to the next step of the hiring process.If you are consistent, organized, and take pride in keeping operations running smoothly behind the scenes, this role gives you the structure, the systems, and the team to do your best work every day.Application Process OverviewOur comprehensive selection process ensures we find the right fit for both you and our clients: * Initial Application - Submit your application and complete our prequalifying questions
  • Video Introduction - Record an video introduction to showcase your communication skills and work experience
  • Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
  • Recruitment Interview - Initial screening with our talent team
  • Executive Interview - Meet with senior leadership to discuss role alignment
  • Client Interview - Final interview with the client team you'd be supporting
  • Background & Reference Check - Professional reference verification
  • Job Offer - Successful candidates receive a formal offer to join the team
Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.

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