BDC Service Representative - Drive Customer Experience Forward

• Managing inbound and outbound calls, emails, and chats to arrange service appointments and follow-ups.
• Initiating proactive outreach for service reminders, recalls, and recovering missed appointments.
• Delivering precise information regarding vehicle maintenance, warranties, pricing estimates, and recall notifications.
• Performing post-service follow-ups to guarantee customer satisfaction and loyalty.
• Recording interactions in CRM and scheduling systems, ensuring that all records are thorough and current.
• Working closely with dealership service advisors and fellow BDC teams to facilitate efficient service operations.
• Achieving objectives for call volumes, appointment conversions, and customer satisfaction ratings.

• Experience with CRM and scheduling systems
• Ability to handle high call volumes in a fast-paced environment
• Strong understanding of customer service practices
• Basic knowledge of automotive services and terminology (preferred)

• Excellent verbal and written communication skills
• Strong customer service orientation with empathy and patience
• Problem-solving and active listening
• Highly organized with strong time-management skills
• Results-driven with the ability to meet targets

• 1–2 years in BDC, call center, customer service, or automotive service roles
• Automotive industry experience is a plus

• Fluent in English (verbal and written)

• Career development opportunities in automotive services and BDC operations

• Competitive Base Salary
• Paid leaves and allowances

• HMO coverage and government-mandated benefits
• On-site role in Alabang, Muntinlupa City

KAMI Workforce