Assistant Manager
Genpact View all jobs
- Quezon City, Metro Manila
- Permanent
- Full-time
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of [Assistant Manager], [People Leadership]!
In this role, you will be a part of the core sourcing team and drive different channels for timely delivery. Need to understand every requirement from business as it comes in and drive sourcing in the right direction.Responsibilities
- Manage 15-20+ FTEs
- Leads and coaches a team of customer service associates by driving engagement and performance, conducting regular coaching and feedback sessions, providing real-time production support, and supporting development plans, PIPs, and career progression initiatives.
- Ensures quality and customer experience excellence by enforcing compliance and service standards, providing targeted coaching and deepdive quality reviews, resolving complex escalations, and fostering a positive, engaging, and retention-focused team culture through recognition initiatives, morale-building efforts, and proactive management of attendance, behavior, and attrition trends.
- Ensures strong communication and stakeholder alignment by providing timely updates and action plans to the team, escalating risks with clear insights and solutions, and maintaining effective collaboration with crossfunctional partners to support business objectives.
- Identifies process gaps and compliance risks, supports continuous improvement initiatives (e.g., Lean, Kaizen), and ensures accurate documentation, SOP adherence, and consistent execution of standardized processes.
Minimum Qualifications / Skills
- Strong people leadership and coaching capability
- Data-driven decision making and analytical thinking
- Effective communication (written and verbal)
- Problem-solving and root-cause analysis
- Time management and prioritization
- Resilience and adaptability in a dynamic environment
- Strategic leadership and decision-making
- Leadership of leaders and executive coaching
- Client relationship management and executive communication
- Financial and operational acumen
- Data-driven performance management
- Change leadership and risk mitigation
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.