Implementation Team Leader

• Manage day to day operations of the team to ensure all deliverables are met.
• Well-versed on all products and services of RealPage.
• Generate weekly and monthly performance reports.
• Resolve complaints and answer questions from both internal and external customers.
• Maintain seamless communication with the US counterparts and liaise with them on operational front regularly.
• Identify and assist development with resolution and enhancements to workflow, scripts, or system defects.
• Perform testing on new workflow, scripts, or solutions prior to implementation.
• Communicate with management regarding the status of assignments and any obstacles encountered that may hinder the achievement of designated goals.
• Timely escalation to management of problem issues that may affect deliverables.
• Communicate with clients to resolve complex issues with their submitted conversion materials, as required.
• Train and mentor new and existing staff members of the group.
• Create and update management reports, as assigned.
• Conduct annual performance reviews.
• Participate in the screening and selection process related to staffing.

• Must be a graduate of Finance or Business-related course is preferred.
• Software and/or multifamily property management experience required.
• With at least 3 years or more related work experience as a leader.
• Proven leadership abilities to lead projects and teams successfully.
• Must possess good organization and time management skills, project management.
• Excellent analytical abilities to grasp the key points from complicated details.
• Outstanding verbal and written communication skills; excellent presentation skills.
• In-depth knowledge of performance metrics.
• Ability to communicate and explain complex processes and concepts.
• Proven ability to provide solid customer service.
• Familiarity with RealPage products, SharePoint and SalesForce.com a plus.
• Must be able to multi-task, work in high paced and deadline driven environment.

RealPage