Working Setup: Onsite Location: McKinley Hill, Taguig City Schedule: Night Shift Salary: Will depend on qualifications and experience JOB RESPONSIBILITY: Handle inbound and outbound calls for a voiced international financial account , providing accurate and professional customer support. Assist customers with account inquiries, transactions, billing concerns, and issue resolution while ensuring data privacy and compliance with financial guidelines. Deliver excellent customer service by troubleshooting concerns efficiently and maintaining a positive customer experience. Meet performance metrics such as call quality, accuracy, and customer satisfaction. QUALIFICATIONS: At least 6 months of experience in customer service, preferably in a voiced international account . Educational background: Associate degree graduates or at least 3rd-year undergraduate students are welcome to apply, provided they have no failing grades . Background in handling a financial or banking-related account is a strong advantage. Excellent verbal communication skills with a neutral or clear English accent. Strong problem-solving abilities and the capability to handle customer concerns professionally. Ability to work in a fast-paced environment while maintaining accuracy and attention to detail. Must be adaptable, customer-focused, and able to manage confidential financial information responsibly.
