Operations Lead - Vendor Management Support

Cebu City, Cebu
Permanent
Full-time

1 month ago

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at .Purpose:

Responsible for planning and designing enterprise-wide business solutions for external customers.

The Technology Transformation SME is accountable to lead the requirements gathering and implementation of all new Technology deployed within the GRSO GCC direct and indirect organization across all supported geographies.

The SME will liaise with XDX teams as well as operational teams to ensure the correct set-up and processes are created, signed off and deployed.

The role will also have responsibility to maintain and support existing technology including telephony

Scope:
Specific:

Indiviudal contributor

Global role accountable for GCC Americas and EMEA support

No financial budget

Primary Responsibilities:

Act as SME on behalf of GRSO GCC teams within XDX led projects to define requirements for new technologies to be implemented

Liaise with operations team to ensure all requirements are captured and documented correctly

Ensure alignment and sign off

Work with Technical teams to design functionalities and test that they meet the scope and requirements

Work with training and process teams to prepare operational deployment

Monitor and track roll out within all operation

Support operations in early life days to learn how to manage and monitor the new technology

Work with XDX team for current system upgrades

Share this job:Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at https://www.xerox.com/en-us/jobs/connection and explore our commitment to connection and belonging! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxTARecruiting@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.© 2026 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.

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