As a Call Center Representative, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world s biggest and most sought-after brands. Your day-to-day in a nutshell Answering incoming calls from customers Resolving customer inquiries/requests Developing and maintaining accurate files Ensuring customer requests are handled in an appropriate and timely manner Utilizing various client-based tools and applications for customer management and servicing Providing cutting-edge service in a friendly, confident and knowledgeable manner Ideal Candidates For The Role Has at least 2 years of GDS experience (Amadeus, Apollo, Sabre or Worldspan ONLY ) + Any of these non-negotiable requirements: 1 year of Flight Reservation Experience 2 years of Airline GDS Experience 1 yr of International Booking Experience 2 Yrs Corporate Or Leisure Travel Industry Experience 2 Yrs Customer Sales and Service Experience Candidates must be amenable to work in Cebu City Candidates must be amenable to work in shifting schedules Above-average communication skills in English are required Can start immediately