Travel Customer Service Representative - In-house Contact Center
Taguig City, Metro Manila
Permanent
Full-time
1 month ago
???? Join Our Growing Team at Trip.com Group - PH Customer Support Center! ???? Trip.com Group Limited (Nasdaq: TCOM) is a global leader in travel services, uniting top brands like Trip.com, Ctrip, Skyscanner, and Qunar . Since our founding in 1999 and Nasdaq listing in 2003, we've become one of the world's largest travel companies by gross merchandise value. With a presence in over 200 countries and regions, we empower travelers and partners with smart, seamless, and cost-effective travel solutions-powered by cutting-edge technology and 24/7 customer support. ???? We're Hiring: Customer Support Representatives (PH Site) At Trip.com Group, our Customer Support Team is the heart of our global success. We're looking for passionate individuals who thrive on helping others and want to grow with a fast-paced, international company. ???? What You'll Do: Provide exceptional customer service in English via phone, chat, or email Resolve inquiries with empathy, professionalism, and efficiency Collaborate with teammates and support your Team Lead Represent and promote Trip.com Group's values and culture Take part in special projects and initiatives as needed What We're Looking For: Strong verbal and written English communication skills Minimum 1 year of experience in a customer care center (travel industry experience is a plus!) A genuine passion for helping others and solving problems Willingness to work shifts , including weekends and public holidays Proficiency in MS Office and general computer skills Positive, proactive, and results-driven mindset Must be amenable to work onsite ???? What We Offer: A fast-growing global platform with international career paths Professional coaching and training to help you thrive Fun and engaging activities: Customer Service Day, Company Birthday Celebrations, and more! Competitive compensation package: Monthly & annual performance bonuses Meal, night shift, and weekend shift allowances Comprehensive benefits : medical, dental, and vision Regular weekday hours (Monday-Friday) Casual dress code - be yourself! ???? Ready to Start Your Journey Click the link to learn more about What makes Trip.com Group a leading global travel service provider Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish! ???? Explore more job opportunities: https://careers.trip.com ???? Join us now and make every day a good trip-with Trip.com Group! Show more Show less