Customer Care Associate
Emerson
- Pasig City, Metro Manila
- Permanent
- Full-time
- Drive material allocation for Systems and Software project and spares requirements according to requestor-expected and supply chain delivery lead times
- Own and execute total account management and end-to-end Order Fulfillment Processes
- Establish long-term business relationship with Emerson Europe local offices and Business units through consistent and proactive communication to achieve target service levels.
- Collaborate with all Supply Chain functional groups including Logistics, Trade and Compliance and Distribution, to drive material allocation, prioritization and timely order fulfillment.
- Manage all Europe materials allocation based on availability and project priority.
- Drive improvements on timely delivery, unclean orders, material issues and order entry performance with specific account contacts and functional stakeholders.
- Proactively connect with customer of any delays or risks in order shipment including working with other functional groups to address issues.
- Build metrics and reports that will help identify trends and operational gaps, and drive actions in order to meet business goals.
- Recommend and support process improvements within the function and in the department.
- Consistently educate Emerson local office with product and process update that adheres to Emerson standard order fulfillment process.
- Review and process orders, change requests and cancellations within agreed service level.
- Facilitate closure of finance related queries such as Corrective billing, Credit Notes/Memo, Pricing Issues, Invoicing Issues.
- Perform ad-hoc order entry transactions as vital for internal and back-to-back purchase orders, consignment orders, and manual shipment orders.
- Lead in the root-cause analysis and proposed preventive and corrective actions on reported issues and customer feedback.
- Minimum 2 years' experience in a Customer Service, Supply Chain, Electronic Manufacturing or Logistics Operation
- Graduate of a bachelor's degree in either Supply Chain Management, Engineering, Computer Science, Information Technology, Statistics, or related courses
- Must be proficient in Microsoft Excel, Outlook, Teams, PowerPoint, Power Automate and Power BI
- Has practical experience in using ERP systems like Oracle or SAP
- Must have excellent written and oral English communication skills
- Optimally provide support in a multilingual / multicultural environment
- Demonstrated presentation skills at different levels, both internally and externally
- Driven to succeed and highly-motivated
- Can work independently with minimal direction with strong collaborative skills
- Experience in leading a process improvement initiative.
- Has Project management / Agile Project management experience.