Customer Onboarding Manager
SafetyCulture
- Manila City, Metro Manila
- Permanent
- Full-time
- As a Customer Onboarding Manager - you are the most important touchpoint for customers who have just started to use our services to drive safety and quality outcomes.
- You have a passion to take our customers from beginners to champions! You live and breathe customer solutions and you never (ever) give up until the problem is solved.
- You're a product advocate who is passionate about putting safety and quality in the hands of every worker.
- The Customer Onboarding Manager, will work closely with the Sales and Success team to get new customers set up for long-term success.
- By working proactively you ensure our new managed customers are successful in using our services.
- Through your expertise of SafetyCulture solutions, you can make a huge positive impact on customers, supporting them to address their business challenges.
- Gain and utilise account intelligence to drive best practices in solution design and deployment to help customers maximize the value of our software solutions
- Partnering with both the customer and our sales teams to drive the completion of mutually successful customer goals.
- Delivering world class service to manage the end-to-end user experience through the customer onboarding.
- Coordinating impactful activities that produce a positive and integrated customer experience that promotes adoption and optimal business outcomes.
- Working with customers on a one-to-one basis, teaching them how to get the most of our solutions ensures the best possible return on investment.
- Strong relationship and stakeholder management skills.
- Ability to actively listen, understand customer pain points and take action.
- Ability to prioritise proactive reach out to customers and create playbooks and processes to drive success.
- A strong love for teaching, coaching and delivering change through technology in a target driven environment.
- Experience gained in a role with a focus on customer satisfaction and retention
- A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption.
- Persuasion and presentation skills, with the ability to communicate up and down an organisation underpinned by outstanding verbal and written communication skills
- Experience using Salesforce or similar CRM