Customer Success Specialist
Shell
- Philippines
- Permanent
- Full-time
- Deal Management (accountable for Bid and Tender, Contract Management, Pricing, Master Data, Data Integrity Management, enforcing company’s policy and contracts, Ensuring compliance)
- Order to Cash (responsible for Order Management, Touchless Support and Set-up, Dispute Management, Credit Management, ensuring invoices are correct and paid on time, Building strong relationships and creating partners (customers) for life, understand customer’s issues and to drive resolution and improvements)
- Sales Support (Manage existing customer portfolio of business, Manage customer relationship virtually, Analyst P&L reports and identify, manage areas of underperformance, Champion the SPANCOP sales process with a strategic mindset, Manage key sales process steps as agreed with respective business, Data-driven sales recommendation)
- Working proficiency in English
- Strong Communication and Influencing skills
- Previous experience in data Analytics & Insights and Digital environment
- Demonstrated ability and commitment to build Customer Success
- Knowledge of Customer Centric Design
- A good understanding of Commercial & Economic Acumen and Value Chain methodology
- The ability to lead and drive Continuous Values
- Attention to details when dealing with Data Management and high focus on Compliance
- Proven experience in Contract Management
- Bachelor’s degree preferred (Business related major) or equivalent experience
- Previous experience in Customer service or operations
- Experience in Microsoft Office
- Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures
- Able to demonstrate a continuous improvement mind-set
- Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities