Communications + Admin Specialist
- Philippines
- Permanent
- Full-time
- Connect with (a) social media influencers and content creators and (b) potential retailers that align with our brand values and target audience.
- Experience/ability to identify influencers is a plus, but not required.
- Foster relationships with influencers and retailers through consistent communication and collaboration.
- Maintain and update outreach records in our CRM system.
- Serve as the primary point of contact for customer inquiries via phone, email, and chat, ensuring timely and effective resolution of issues and improving customer experience.
- Collaborate with the marketing and sales teams to ensure alignment on customer communication and promotions.
- Generate reports on customer feedback and service metrics to identify trends and improve processes.
- Excellent English, communication and interpersonal skills.
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Proven experience in sales, customer service and/or administrative roles, preferably in the eCommerce or luxury goods industry.
- Strong attention to detail and organizational abilities.
- Proficiency in CRM software, Microsoft Office Suite, and data management systems.
- Competitive salary and equity opportunity.
- Flexible working hours and remote work opportunities.
- Direct engagement with founders (listed below) and opportunity to get in on the “ground floor” of a growing startup.
- Significant training and professional development opportunities.