Endpoint Systems Engineer (L2)

• Perform patching and updates for client systems using Kaseya VSA.
• Manage and deploy operating system and application patches through Microsoft Intune.
• Support patching activities using Datto RMM, including monitoring, troubleshooting failures, and ensuring successful deployment.
• Generate and maintain patch compliance reports, ensuring systems meet security and compliance standards.

• Deploy, update, and manage third‑party applications across endpoint devices.
• Use PowerShell scripting to automate endpoint tasks, improve efficiency, and resolve recurring issues.
• Maintain endpoint performance, stability, and security across multiple environments.

• Handle and resolve incidents, service requests, and patch‑related issues via the ConnectWise ticketing system.
• Work independently on L2‑level tasks while escalating complex issues when appropriate.
• Follow defined SLAs and operational processes in a high‑volume, ticket‑driven environment.

• Maintain accurate endpoint documentation and asset visibility using Liongard.
• Assist with remediating an existing backlog of Liongard deployments, including:

• Reviewing and fixing failed or incomplete inspections
• Re‑establishing connections and configurations
• Cleaning up and validating asset data
• Ensure endpoint configurations and asset records are current and reliable.

• 3–5 years of experience in endpoint management, systems engineering, or desktop support roles
• Strong hands‑on experience with endpoint patching and update management
• Experience with one or more RMM/MDM tools such as Kaseya VSA, Microsoft Intune, or Datto RMM
• Familiarity with ConnectWise or similar ITSM/ticketing platforms
• Working knowledge of PowerShell scripting
• Strong troubleshooting, documentation, and communication skills
• Ability to work independently in an L2 capacity with minimal supervision

• Experience working in a Managed Services Provider (MSP) environment
• Previous experience with Liongard, particularly asset management and remediation
• Exposure to patch compliance reporting and audit support
• Understanding of endpoint security best practices

• This is an L2‑level role, intended to provide immediate operational support
• The engineer will act as an extension of the existing team, helping reduce workload and improve consistency
• The role is hands‑on and execution‑focused, not a leadership or architecture position

• Work-from-home setup
• Opportunity to work with a diverse team and international clients
• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
• Health Maintenance Organization (HMO) coverage

Prime System Solutions