WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. Job Description: Identify process improvement opportunities Responsible to deliver benefit as per contractual productivity agreement with the client Delivery of Digital Transformation and Continuous Improvement initiatives as per the Transformation roadmap Build curated, market leading transformation solutions for the client working with cross-functional teams (internal and external) Adherence to internal protocol around project identification, execution etc. through design thinking workshops, due-diligence, re-imagining customer journeys, blueprinting activities etc. keeping in mind customer effort reduction, improving straight through processing etc. Team/people management, talent development Excel in developing strong stakeholder dialogue, across all levels (both WNS and client) Qualifications: Minimum academic qualification: College Graduates (15 Years) basis our specific role requirement Skills System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet, and web-based applications)- Language proficiency (English) Good/ Excellent- Should possess good analytical skills, communication, and negotiation skills. Excellent knowledge of Excel, Word, Power point & Minitab. Certified lean six sigma Blackbelt or at least Greenbelt Project management and design thinking practitioner P&C Insurance experience will be desirable Experience in managing design thinking workshops to re-imagine customer journeys, future operating model, best in-class practices Action and results oriented, self-driven person with high energy level, analytical and structured, quality focused and adaptable Flexible and capable of domestic and international travel Willing to work on-site in Iloilo Experience: 8 to 12 years of overall work experience; At least 3 yrs in Insurance domain is preferable. Should have exposure or knowledge of digital technologies in Process transformation i.e. Process Mining, RPA, Analytics, ML and AI and Gen AI Show more Show less