Homecare Coordinator

Manila City, Metro Manila
Permanent
Full-time

1 month ago
Apply easily

Job OverviewWe are looking for a Homecare Coordinator to manage caregiver scheduling, oversee patient care coordination, and ensure smooth day-to-day operations. This role requires strong organizational skills, problem-solving abilities, and excellent communication to balance caregiver scheduling, patient support, and administrative responsibilities.A key part of this role involves handling caregiver schedules, resolving conflicts, ensuring compliance with company policies, and assisting in the caregiver hiring and onboarding process.Key ResponsibilitiesCaregiver Scheduling & Coordination

Create and maintain caregiver schedules, ensuring proper coverage based on client needs.
Match caregivers with clients, considering skills, availability, and specific care requirements.
Monitor and adjust scheduling changes, shift swaps, and last-minute cancellations to ensure uninterrupted care.
Track and update caregiver availability, shift assignments, and requests for time off.
Communicate schedule changes with caregivers and clients in a timely and professional manner.
Proactively address gaps in coverage, using backup caregivers when needed.

Client & Caregiver Support

Serve as the primary point of contact for caregivers and clients regarding scheduling and care needs.
Conduct regular check-ins with clients and caregivers to ensure high-quality care and satisfaction.
Address caregiver concerns, providing guidance, feedback, and solutions to improve performance.
Foster and maintain strong relationships with both caregivers and clients to ensure engagement and retention.

Crisis Management & Problem-Solving

Handle last-minute cancellations, schedule conflicts, and urgent client requests efficiently.
Quickly identify staffing shortages and implement alternative solutions to prevent service disruptions.
Work closely with caregivers and clients to resolve concerns in a professional and timely manner.

Administrative & Compliance Support

Maintain accurate records of caregiver schedules, client care plans, and shift changes.
Ensure all scheduling and care coordination practices comply with company policies and healthcare regulations.
Utilize scheduling software, applicant tracking systems, and productivity tools for efficient coordination.
Document caregiver certifications, training records, and compliance-related requirements.
Assist in caregiver performance tracking by maintaining feedback records and tracking client reviews.

Recruitment & Onboarding Support

Assist in sourcing, screening, and onboarding new caregivers as part of operational needs.
Conduct initial interviews and assessments to evaluate caregiver qualifications.
Coordinate new hire paperwork, background checks, and training schedules.
Maintain an active caregiver pipeline to support ongoing staffing needs.
Collaborate with hiring managers to ensure a smooth hiring and onboarding process for new caregivers.

Qualifications & RequirementsExperience & Skills✅ Minimum 1 year of experience in care coordination, scheduling, home care operations, or staffing.
✅ Background in healthcare, home care, or caregiving is a plus.
✅ Strong problem-solving and multitasking skills with the ability to manage last-minute changes.
✅ Excellent written and verbal communication skills in English.
✅ Highly organized with strong attention to detail and time management abilities.
✅ Proficiency in Google Workspace (G Suite), Microsoft Office, and scheduling software.Technical & Work Setup✅ High-speed internet connection (at least 25 Mbps).
✅ PC/Laptop: Minimum 8GB RAM, i5 processor or equivalent.
✅ Noise-canceling headset (preferred).
✅ Quiet & professional home office setup.Work Schedule & Benefits📌 Location: Remote (Philippines-based applicants only).
📌 Salary: PHP 35,000 + Performance-Based Bonuses!
📌 Supportive & Collaborative Work Environment
📌 Opportunities for Career Growth🚀 Join our team and play a key role in ensuring seamless caregiver scheduling and exceptional patient care!📌 Learn more about us at
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