Operation Senior Associate
Ayala Malls
- Metro Manila
- Permanent
- Full-time
- Assists the Operations Manager or General Manager in communicating and aligning the strategic direction and objectives of the Operations Department in his/her specific mall assignment.
- Application of Skills and Capabilities
- Assists in the day-to-day management and administration of operations related functions and processes his/her specific mall building assignment.
- Mall Operations
- Safety, Security, and Sustainability
- Facility Management
- Assists in the daily mall inspections (opening, mid-shift, and closing) to ensure the compliance of merchants, customers, and sub-units in the established mall operating systems and procedures.
- Assists in the implementation of cost savings initiatives and sustainability projects in his/her specific mall building assignment to reduce Direct Operating Expenses (DOEs).
- Assists in the documentation and analysis of statistical data and reports to identify causes of operations-related problems and develops sound recommendations for improvement of policies and processes.
- Assists in the identification, documentation, and communication to Management of any Health & Safety risk related to the Mall building that may affect employees, merchants, contractors, mall patrons & the general public.
- Assists in the implementation of maintaining high-quality property standards through daily checks and periodic preventive maintenance (i.e. cleanliness, AC level, lighting, assets & equipment) and security control for mall premises incl. parking, service areas, toilets, and other common areas.
- Assists in the effective handling of all conflicts and dispute situations amongst merchants, customers, mall visitors with help of security, in a smooth manner avoiding any disruption to mall operations.
- Prepares and submits the following Reports:
- Performs other management mandated functions.
- Graduate of BS Business Administration, Engineering or any business/technical related course
- Minimum of one (1) year related work experience in Operations Management in retail and property management industries
- Proficient in the use of MS Office applications specifically MS Word, Powerpoint, MS Excel, and MS Visio as well as other specialized software like SAP or Oracle
- Above Average level of oral and written communication skills including negotiation, presentation, facilitation, and training at all levels of the organization
- With an average level of project management, planning, people management, and leadership
- With an average level of understanding of the mutual interconnection of financial and business of the organization
- Work alongside & learn from best in class talent
- A role that offers a breadth of learning opportunities
- Leadership Role