Customer Success Manager (Australian Telco)

• Project Management: Take ownership of client projects from initiation to completion, ensuring timely delivery, adherence to quality standards, and client satisfaction.
• Client Coordination: Serve as the main point of contact for clients, maintaining regular communication to understand their needs, address concerns, and provide updates on project progress.
• Technical Liaison: Collaborate with internal technical teams to ensure alignment between client requirements and technical solutions, facilitating effective communication and problem resolution.
• Strategic Planning: Work closely with clients to understand their long-term goals and develop strategic plans to support their objectives, identifying opportunities for upselling or cross-selling additional services.
• Risk Management: Proactively identify potential risks or issues that may impact project delivery or client satisfaction, implementing mitigation strategies to address them promptly.
• Team Collaboration: Collaborate with cross-functional teams, including sales, marketing, and technical support, to ensure a seamless customer experience and alignment of efforts towards client success.
• Performance Reporting: Track and report on key performance metrics related to project delivery, client satisfaction, and revenue growth, providing regular updates to internal stakeholders and clients.

• Bachelor's degree in Business Administration, Information Technology, or related field.
• Proven Experience: Minimum of 2 years of experience in project management, preferably in the telecom industry, with a focus on client-facing roles.
• Demonstrated experience in the telecommunications industry is required.
• Strong understanding of Australian business practices and cultural nuances.
• Strong Communication Skills: Excellent communication skills, both verbal and written, with the ability to effectively interact with clients and internal teams.
• Proven ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.

• Experience working with remote teams or offshore partners is a plus.
• Certification in project management (e.g., PMP) is desirable but not required.
• Proficient in working with Australian telco products and services, including but not limited to Internet, Voice, Mobile, IT Services, Network Solutions, Cloud Services.

• 13th Month pay
• Morning Shift + Weekends Off
• 12 sick leaves per year
• 12 vacation leaves per year
• Maternity and Paternity leave
• HMO from day 1 + one free dependent
• Life insurance upon regularization
• MediCash for personal and dependents use
• Rice, clothing, laundry, and meal allowance
• Achievement Allowances
• Birthday Treats
• Company Events and Treats
• Online trainings/Webinars
• Career advancement and promotion opportunities

• Work from home
• Full-time
• Mid-Senior Level

• Day Shift
• Monday to Friday

• 50,000 PHP

Kwanii