Technical Business Analyst

CWT

Taguig City, Metro Manila
Permanent
Full-time

2 months ago

Main ResponsibilitiesPurpose

Assists in the identification of potential solutions to business problems through the use of user interface, analytical skills, and business knowledge; represents a function, business or industry.
Performs tasks related to the design, implementation, support/maintenance, and enhancement of CWT's enterprise, vendor and in-house developed applications. Coordinates the entire call resolution process from initial call to resolution for a supported business system application or service, resolving many of the call requests themselves.
Documents functional requirements, analyzes requirements in the context of software and processes, develops and executes test plans, assists with and documents business process improvement efforts, and works with production issues.
Completes content, process, and procedures for technical and functional system work that is low to medium in complexity.
Typically works with senior staff, but may coordinate smaller or less complex projects independently.

Gathers business requirements, business process flows to support the development team in designing and preparing new systems/solutions.Documents and analyzes functional requirements, identifies gaps and alternative approaches to meet requirements, and ensures all deliverables completed.Defines modifications to existing systems in order to meet internal and external user requirements. Provides business knowledge to aid other team members.Provides Level 1 problem determination and support to a specific CWT business application using documented procedures and available tools.Ensures proper documentation and business justification of all requests.Develops a well defined, shared understanding of the project scope.Records problem symptoms and status information in a timely fashion in an effort to communicate with and properly utilize senior staff.Develops clear vision for end product/systemActs as primary focal point for all customer applications.Retrieve, use and understand data from a relational data warehouse in order to make recommendations to product teamSupports call-initiated workflow through IT, logging all customer questions, requests, and problems and tracks the same through to resolution.Ensures timely escalation of customer problems by documenting the impact to the customer and by assigning an appropriate priority and resolution target.Functions as an interface between business/function user groups and IT.Performs analysis on business problems and requirements to determine source and develop options/alternatives. Makes and implements recommendations as well as alternatives.Provides training and mentoring for end users.Ensures viability of systems for meeting business needs.Coordinates and/or conducts acceptance testing.Explore how we can leverage new technologies to improve existing system.Participate in technical discussions involving infrastructure, APIs, programming languages, and other technical subject matter.Builds narratives and business cases with data.QualificationsExperience & Education:

Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
2+ years functional/business/system analysis or other relevant experience required.
2+ years experience working within a global environment and business travel industry preferred.
2+ years experience writing specifications and other software-related documentation.
2+ years experience identifying performance concerns/customer struggle and driving improvements for websites.
2+ years experience in handling complex incidents, troubleshooting technical issues, and providing timely resolutions to maintain system stability.
2+ years experience in one or more of the following UX design areas:

o software user interface
o wireframes/mock-ups
o human-computer interaction
o usability and user researchLanguages

Ability to communicate effectively in English, both written and verbal

Knowledge, skills and abilities (KSAs)

Agile product management experience preferred.
Outstanding analytical problem solving, analytical decision-making skills.
Ability to see big picture of relationships of different technology and systems.
Ability to use multiple elicitation techniques, listens to business stakeholder and end users.
Demonstrates creative and innovative thinking by bringing new ideas and improvements forward.
Self-starter with excellent time management skills and some flexibility when working in a global environment across all time zones.
Highly organized and able to handle multiple projects simultaneously, requiring little direct supervision.
Able to create SQL with minimal direction for data retrieval from relational database.
Proven ability to interface and communicate between the business and IT - understanding the business requirements and how to translate them into technical specifications.
Ability to explore how we can leverage new technologies to improve existing system.
Ability to understand the technical architecture.
Functional Technical Specs: Capable of writing detailed functional and technical specifications that document the requirements and customizations.

CWT

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