XTN-A483813
KMC Solutions Inc
- Taguig City, Metro Manila
- Permanent
- Full-time
- Proactively manage high-level, complex, client service issues, researching and resolving issues quickly and efficiently
- Create technical documentation to serve as a knowledge base for handling support issues
- Ensure inquiries are responded to within established timeframes and support service levels are achieved
- Collaborate closely with development and service teams as well as key account management
- Shape the future of the product by reporting bugs and feature requests
- 3+ years experience in Technical Support/Test Analyst/QA or in a customer-facing role
- Bachelor or Master of Science in Computer Science/Engineering or relevant experience
- Familiarity in a programming language: C#, Java, Python, NodeJS, .NET, Ruby
- Comfortable with networking concepts, load balancers, proxies, diagnostic, monitoring tools (Browser debugging, Sumologic, DataDog, Splunk, Wireshark, Cloudwatch)
- Experience installing enterprise software applications on Windows/Linux/Docker/Kubernetes Familiarity with test frameworks (Junit, TestNG, Cucumber) and CI Tools (Jenkins, Bamboo)
- Ability to administer, query, and configure databases like MSSQL, DB2, Oracle and MySQL
- Comfortable conducting code-level analysis and debugging
- Experience with software development methodologies (SDLC, agile, etc.) and supporting technologies (bug tracking, source control, change and configuration management, etc.)
- Understanding of enterprise architecture, preferably in the context of high scale, clustered Java web applications
- Excellent written, verbal, and listening skills to convey complex technical issues to appropriate audiences correctly for action or education
- Proficiency in written communication, writing technical guides and collaborating with the technical writing team to update documentation
- Customer focused attitude with the ability to make sound decisions based on customer needs and product knowledge in a fast-paced environment
- Commitment to lifelong learning and personal development
- Software development experience with a portfolio
- Experience with SAP, Microfocus ALM
- Familiarity with deploying and configuring applications inside AWS or Azure
- Previous experience with Tricentis products