XTN-A483813

KMC Solutions Inc

  • Taguig City, Metro Manila
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
Senior Support Engineer - Job DescriptionAbout TricentisTricentis enables its customers to produce high-quality, high-performing and highly secure software that delivers better business outcomes. With the industry’s #1 Continuous Testing platform, Tricentis is recognized for reinventing software quality assurance. Through agile test management and advanced test automation supporting 150+ technologies, Tricentis provides automated insight into the business risks of software releases — transforming quality assurance and testing from a roadblock to a catalyst for innovation. The result is accelerated software delivery speed, improved cost efficiency, and reduced business risk.Tricentis is the only vendor to achieve “leader” status with all three top analysts: Gartner, IDC and Forrester (the “Triple Crown.”) This honour is based on our technical leadership, innovation, and a Global 2000 customer base of 1500+ companies.Job DescriptionAs a Technical Support Engineer in Tricentis, you will provide information, advice and technical support to a variety of clients, both professional and amateur, about problems with software applications. They are highly trained within their specialist areas, and must be able to communicate technical information, clearly and concisely, to a wide range of internal and external clients.Responsibilities
  • Proactively manage high-level, complex, client service issues, researching and resolving issues quickly and efficiently
  • Create technical documentation to serve as a knowledge base for handling support issues
  • Ensure inquiries are responded to within established timeframes and support service levels are achieved
  • Collaborate closely with development and service teams as well as key account management
  • Shape the future of the product by reporting bugs and feature requests
Qualifications
  • 3+ years experience in Technical Support/Test Analyst/QA or in a customer-facing role
  • Bachelor or Master of Science in Computer Science/Engineering or relevant experience
  • Familiarity in a programming language: C#, Java, Python, NodeJS, .NET, Ruby
  • Comfortable with networking concepts, load balancers, proxies, diagnostic, monitoring tools (Browser debugging, Sumologic, DataDog, Splunk, Wireshark, Cloudwatch)
  • Experience installing enterprise software applications on Windows/Linux/Docker/Kubernetes Familiarity with test frameworks (Junit, TestNG, Cucumber) and CI Tools (Jenkins, Bamboo)
  • Ability to administer, query, and configure databases like MSSQL, DB2, Oracle and MySQL
  • Comfortable conducting code-level analysis and debugging
  • Experience with software development methodologies (SDLC, agile, etc.) and supporting technologies (bug tracking, source control, change and configuration management, etc.)
  • Understanding of enterprise architecture, preferably in the context of high scale, clustered Java web applications
  • Excellent written, verbal, and listening skills to convey complex technical issues to appropriate audiences correctly for action or education
  • Proficiency in written communication, writing technical guides and collaborating with the technical writing team to update documentation
  • Customer focused attitude with the ability to make sound decisions based on customer needs and product knowledge in a fast-paced environment
  • Commitment to lifelong learning and personal development
Highly Desirable
  • Software development experience with a portfolio
  • Experience with SAP, Microfocus ALM
  • Familiarity with deploying and configuring applications inside AWS or Azure
  • Previous experience with Tricentis products

KMC Solutions Inc