(fluent Dutch) Customer Support Consultant (Philippines, remotely)
SupportYourApp
- Cebu City, Cebu
- Permanent
- Full-time
- Provide exceptional customer support via calls, emails, chats and social media
- Build positive and long-lasting relationships with customers
- Meet team KPIs
- Always be up-to-date with cutting-edge technology
- Securely work with customers’ sensitive information
- Apply the latest and greatest customer happiness practices
- Maintain working knowledge of our client’s products and services
- Communicate with developers and other departments of various IT companies
- Excellent Dutch and English (both C1 level, written and spoken)
- Technical background
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
- Experience in SaaS
- Experience with CRM systems
- Fixed schedule, Monday to Friday, 3pm–11pm, Philippines time
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development