Operations & Scheduling Coordinator

Legazpi City, Albay
Permanent
Full-time

14 days ago
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We’re Hiring: Operations & Scheduling Coordinator - Nigh ShiftJob OverviewWe are seeking a highly organized Operations & Scheduling Coordinator to support the daily operations of a national service business. This role is a blend of customer support, scheduling, and back-office administration — ensuring the field team and management have the structure, data, and support needed to drive efficiency and growth.The ideal candidate will have strong experience in scheduling jobs and managing technician workloads, along with excellent communication and problem-solving skills. If you’re proactive, detail-oriented, and thrive in a fast-paced environment, this role could be a great fit for you.RequirementsKey ResponsibilitiesScheduling & CoordinationManage technician scheduling, route optimization, and workload balancing.Oversee reschedules, cancellations, and overflow call handling.Liaise directly with technicians to ensure smooth daily operations.Customer SupportHandle inbound calls, customer inquiries, and appointment setting.Maintain a professional, customer-first approach in all interactions.Follow through on customer issues to ensure timely resolution.Back-Office & ReportingMaintain accurate CRM records for all calls, jobs, and customer touchpoints.Consolidate data into clear reports and dashboards for leadership and franchise reporting.Assist with payroll, billing, and compliance-related administrative support.QualificationsProven experience in scheduling jobs and managing field staff.Strong communication skills with clear, professional English.Excellent attention to detail and ability to balance multiple priorities.Familiarity with CRMs (Service Minder or similar preferred).Analytical mindset for reporting and workflow optimization.Proactive, reliable, and able to work independently under management guidance.Benefits

Healthy, supportive, and conducive work environment (Great Place to Work™ Certified for three consecutive years!)

Work with an innovative company delivering cutting-edge solutions across multiple industries

Lead a team in a fast-paced, high-growth environment

Competitive salary with opportunities for career advancement

Collaborative, forward-thinking work culture

21 leave credits plus all client-based holidays

HMO coverage with dependent benefits

Exposure to world-class leadership from both local and international supervisors

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