Customer Service and Logistics Coordinator

Metro Manila
Permanent
Full-time

6 days ago
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Looking for Philippines-based candidatesJob Role: Customer Service and Logistics CoordinatorCompensation range: 1,500 - 2,000 AUD/monthEngagement type: Independent Contractor AgreementWork Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.Who The Client Is: Our client is a well-established Australian furniture retailer known for offering timeless, stylish pieces that bring character and warmth into homes. With a strong commitment to customer satisfaction, they pride themselves on delivering not only beautiful crafted furniture but also a smooth, reliable and customer focused service experience.Role Overview: We are seeking a highly organised, proactive and detail-oriented Customer Service and Logistics Coordinator to assist with the day-to-day management of furniture deliveries. This role involves working closely with customers and logistics partners to coordinate deliveries efficiently, while maintaining a strong focus on providing outstanding customer service. The ideal candidate will be customer focused and comfortable working with spreadsheets, order tracking and e-commerce systems.Key Responsibilities:

Sending order confirmation and thank-you emails to customers outlining delivery or pick-up expectations.
Liaise with customers to provide clear, timely updates on furniture delivery timeframes.
Coordinate and create a weekly logistics spreadsheet for interstate deliveries.
Work closely with warehouse and logistics partners to ensure efficient and accurate dispatch of orders.
Assist with pre-orders by tracking expected arrival times and scheduling deliveries accordingly.
Track, monitor and follow up on deliveries to ensure timely completion.
Maintain accurate records of delivery schedules and customer interactions.
Provide administrative support related to logistics and customer service.
Support website-related tasks in the future.

Requirements

Previous experience in customer service, logistics or e-commerce operations preferred.
Experience with Shopify or similar e-commerce platforms is required.
Strong written and verbal communication skills are essential for clear and professional customer emails.
Highly organised with excellent attention to detail and record keeping.
Comfortable using spreadsheets for delivery coordination.
Ability to multitask and prioritise in a fast-paced environment.
Problem-solving skills and a customer-first mindset.

Work Arrangement & Expectations:This is a remote role that will be set up as an independent contractor engagement.To ensure alignment and transparency, successful candidates will be expected to:

Be available for meetings and collaboration during core AEST or PHT business hours
Disclose any existing ongoing roles or client work
Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)

Hunt St