Senior Project Manager / Coordinator
Treantly View all jobs
- Philippines
- Permanent
- Full-time
Time Zone: ESTSenior Project Manager / CoordinatorThe client is looking for a highly organized, process-driven Senior Project Manager/Coordinator to own the end-to-end health of every project across the agency.This role acts as the operational backbone of the delivery team — ensuring project boards are accurate, sprints run smoothly, SLAs are met, and all stakeholders remain accountable.What You’ll DoProject Operations & Data Integrity
- Maintain and update all project boards in ClickUp and other PM tools daily, ensuring all data is accurate and audit-ready
- Own project data integrity and reporting — dashboards must reflect real-time status across all active engagements
- Track deliverables, milestones, and deadlines; proactively flag risks, blockers, and capacity issues
- Maintain and refine project documentation, SOPs, process templates, and onboarding materials
- Produce weekly and monthly project health reports for internal and client-facing stakeholders
- Coordinate and schedule all internal and client-facing meetings (standups, sprint ceremonies, check-ins, QBRs)
- Monitor and manage the help desk queue in HubSpot, ensuring all emails and tickets are handled within SLA
- Act as a key escalation and coordination point between account managers, leads, and clients
- Ensure no communication (emails, tickets, meetings) is missed — own the communication flow
- Hold leads and account managers accountable to commitments through structured follow-ups and escalation
- Identify bottlenecks and dependencies proactively and drive resolution
- Work with department leads to align resource allocation with project demands and sprint capacity
- Facilitate daily standups — keep them focused, time-boxed, and actionable
- Plan and lead sprint ceremonies (backlog grooming, sprint planning, sprint reviews)
- Run structured retrospectives to drive continuous improvement
- Ensure sprint goals are clearly defined and properly tracked
- Monitor velocity and ensure capacity is aligned
- Champion Agile best practices across the team
- Remove blockers quickly and escalate when needed
- Maintain a prioritized backlog with properly estimated and assigned tasks
- Agency experience (required)
- HubSpot (required)
- ClickUp & project management tools (required)
- Google Workspace (required)
- Agile / Scrum methodologies (required)
- HubSpot (CRM, pipeline, help desk, SLA tracking)
- ClickUp (boards, sprints, dashboards, reporting)
- Google Workspace (Docs, Sheets, Drive, Calendar, Gmail — advanced level)
- Active PMP Certification
- Asana, Monday.com, Jira, Notion, or similar PM tools
- Slack or similar communication tools
- Zoom / Google Meet
- 5+ years of project management experience (agency background required)
- Strong hands-on experience with HubSpot and ClickUp
- Experience with at least one additional PM platform
- Strong proficiency in Google Workspace
- Experience or certification in Agile/Scrum
- Excellent written and verbal communication skills
- High attention to detail with a process-driven mindset
- Ability to manage multiple projects simultaneously
- Project boards are always accurate and up to date
- SLAs are consistently met across all accounts
- Sprints are clearly defined, well-facilitated, and documented
- Teams are held accountable with minimal oversight
- Dashboards are trusted as the single source of truth
- Clients feel informed, supported, and confident in project delivery
- Candidates without agency experience will not be considered
- This role requires someone who understands the pace, complexity, and client-facing nature of agency work
- Opportunities for growth and advancement
- Competitive compensation package, including Maxicare HMO after three months probationary period