Global Operations Manager
- Taguig City, Metro Manila
- Permanent
- Full-time
Location: McKinley WestRequirements:Minimum of 4 years of experience in global operations or a similar leadership role.Responsibilities:Client Escalation & Communication: Serve as the single point of contact for all client escalations and communications related to global operations delivery.Global Performance Oversight: Collaborate closely with local leaders worldwide to ensure all KPIs are consistently met or exceeded.Unified Client Voice: Lead a cohesive one global team communication strategy toward the client, ensuring clarity, consistency, and alignment.Partnership Management: Build and maintain strong, collaborative relationships with internal stakeholders and external clients to achieve shared objectives.Proactive Project & Process Enhancement: Identify, develop, and implement initiatives to optimize operations, improve efficiency, and reduce costs.Strategic Alignment: Ensure site strategies and operational structures are consistent across global locations to maintain performance, quality, and client satisfaction.Communication Excellence: Articulate complex information clearly and concisely to diverse audiences, including senior leadership and clients.Strategic Planning: Develop and execute operational plans that align with business goals and client needs.Problem-Solving: Apply strong analytical skills to resolve complex operational challenges efficiently.Leadership & Influence: Lead, mentor, and motivate global teams, influencing outcomes without direct authority.Client Relationship Management: Manage high-level client interactions, including conflict resolution, negotiation, and long-term relationship building.Process Improvement: Apply process improvement methodologies (e.g., Lean, Six Sigma) in a global operational context.Adaptability: Operate effectively in a fast-paced, evolving global environment, adapting to shifting business needs.