Procurement & Accounts Payable Support Specialist (Japanese Bilingual)

• Processes incoming queries (either via phone call or e-mail) from BI employees as well as suppliers globally and clarifies open questions about purchase requisitions, purchase orders, invoices and (outstanding) payments with suppliers and internal business partners globally.
• Analyzes process and system errors and solves and/or forwards those issues or any other query according to the activity split between S2P Direct, S2P Central Services, Procurement, Accounts Payable and Sourcing.
• Performs end-user trainings for S2P Systems.
• Acts as first point of contact for the complete S2P process globally.
• Efficiently manages and prioritizes tasks to ensure Service Level Agreements.
• Assists internal and external users of the S2P systems
• Handling of incidents via ticketing tool/system.
• Inbound/outbound call handling.
• Involvement in training to new employee/s: work shadowing and side-by-side processing
• Drives team huddles including the preparation of minutes of the meeting.
• Performs the daily work allocation of tickets.
• Ensures on time completion of LOS (Learning One Source).
• Ensures Stakeholder Management (Internal and External including interactions that builds relationship with vendors).

• Bachelor Degree in Business Information or Business Administration or similar course
• 1-2 years of experience in procurement or accounts payable related position
• Understanding/knowledge of end-to-end S2P processes and/or Expense Processes
• Experience in Procurement and Accounts Payable tool (SRM/weBuy, SAP FI/MM, InvoiceWorkflow Tool, MyService)
• Customer service oriented
• Language skills:

• English (fluent) in both written and oral
• Japanese (fluent) in both written and oral

Boehringer Ingelheim