Customer Service Representative

Metacom Business Process Outsourcing Solution Inc.

Misamis Oriental
Permanent
Full-time

1 month ago

Position Overview:As a Call Center Agent, you will be the first point of contact for our customers, providing excellent service and support through phone, email, or chat. Your role is to handle inquiries, resolve issues, and ensure customer satisfaction while representing the company professionally.

Respond promptly and professionally to incoming customer calls and messages.
Provide accurate information regarding products, services, and company policies.
Troubleshoot and resolve customer issues or escalate to appropriate departments when necessary.
Record customer interactions and maintain detailed, accurate records in the CRM system.
Follow communication scripts, guidelines, and procedures to maintain quality standards.
Meet performance metrics such as call handling time, customer satisfaction scores, and resolution rates.
Collaborate with team members and supervisors to improve processes and customer experience.
Stay informed about product updates, promotions, and company policies.

Bossjob

Apply Now