Order to Cash Specialist (Korean Speaker)

Henkel

  • Makati City, Metro Manila
  • Permanent
  • Full-time
  • 28 days ago
About this Position As an Order to Cash Specialist, your primary responsibility will be to ensure timely and accurate processing of customer payments, playing a crucial role in our financial operations. Your attention to detail and proactive approach will help maintain cash flow integrity, directly supporting our company's mission to deliver exceptional service and financial stability. You will work within a dynamic team environment that values collaboration and communication. As part of our Accounts Receivable group, you will engage with local customer support and cross-functional teams to streamline processes and meet service level agreements. This role presents a valuable opportunity for you to contribute meaningfully while developing your analytical skills through the preparation and distribution of aging reports and end-of-day summaries. Join us to make an impact where accuracy and customer satisfaction are paramount!What you´ll do
  • Record incoming payments from customer within 24 hours Service Level Agreement (SLA) and ensure payments are posted accurately to the correct customer account
  • Prepare payment details for customer payment and records promissory notes from customer weekly/monthly
  • Prepare Accounts Receivable (AR) Aging Report and distribute to sales regional and local level; Identify payment discrepancies in accordance with established procedures
  • Liaise with counterparts and local customer support group to resolve cash application issues and answers customer inquiries as needed
  • Ensure that end of day report/weekly and monthly reports are submitted on time
What makes you a good fit
  • Bachelor's Degree in any field
  • Preferably with at least one (1) year relevant experience in BPO or shared service industry
  • Knowledgeable in MS Office and SAP application
  • Must be detail oriented and customer-service oriented; continuous improvement mindset preferred
  • Intermediate to advanced Korean language proficiency and with excellent English communication skills (verbal & written)
  • Amenable to work on a dayshift schedule (8:00 AM to 5:00 PM), following local country holiday, and report on a hybrid work set-up in Ayala Avenue, Makati
Some perks of joining Henkel
  • A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
  • Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
  • Diverse national and international growth opportunities
  • Global wellbeing standards with health and preventive care programs
  • Gender-neutral parental leave for a minimum of 8 weeks
  • Employee Share Plan with voluntary investment and Henkel matching shares
  • HMO healthcare coverage plan
  • Provident Fund
  • Group Life and Personal Accident Insurance
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

Henkel