Process Developer

Genpact

Muntinlupa City, Metro Manila
Permanent
Full-time

1 month ago

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Come, transform with us.Inviting applications for the role of Process Developer, Customer CareResponsibilities

Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution
Assist incoming calls from customers with questions regarding the status of loan accounts
Inbound/Outbound calls to resolve customer service, outstanding balances, and/or obtain billing information
Detailed knowledge of collections operations, loan repayment schedules, consumer loan contractual obligations and the Fair Debt Collections Practices Act
Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance
Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries.

Minimum Qualifications

At legal age by the time of application
High School / Senior High School graduates are accepted, College graduates are preferred
Ability to perform in a fast-paced and high volume service center
Ability to multi-task alongside compliance to the process
Shall pose no challenges in adhering to work schedules
Excellent data entry skills
Detail oriented

Preferred Qualifications

Proficient computer skills and attention to detail
Displays excellent English oral and written communication skills - using accurate grammar with smooth flow
Displays excellent problem solving and decision-making skills
Significant months of experience in the phone customer service field is desired
Negotiation and analytical skills
High level of integrity

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training

Genpact

Apply Now