Account Manager

Cainta, Rizal
Permanent
Full-time

1 month ago

ASC - Internal Job Posting
Operational Account ManagerRizal PhilippinesJOB RESPONSIBILITIES:Ensures high customer satisfaction by maintaining and improving processes and activities related to improving customer lead-time, quality and delivery expectations:A. Forecast Analysis & PO Ownership

Acceptance/ Communication of delivery schedule
Monitor sales order to ensure data accuracy
Pending order balances
Sales forecast

B. Relationship Management

Managing account aligned with Sales Director/CS Manager based on specific account's SLA
Contract execution
Monthly Customer Business Review
Customer Audits

C. Customer Management

Quality claim & escalation
Co-Lead activities for customers satisfaction - Voice of Customer

D. Operation Coordination

Lead & roll out new commercial projects/initiatives with internal stakeholders
Collaborate with other department in the execution of projects/ claims
Timely closing & coordination with PD on project management for NPD

E. Commercial Execution

Profitability review
Profitability review with CS Manager
Identify commercial leakages and execute the recovery strategy

F. Working Capital

Reconciliation and settlement of overdue accounts
Manage inventory ( call-off time, wastages)

G. Business Development

Full engagement in customer's identification and qualification process, aiming to drive value propositions to the right targets
Forming, communicating and negotiating offers and price (increments)
Gather and coordinate customer specific market intelligence and report to Business Development team
Identify innovation and product development opportunities
Develop strong understanding of competitor capability, activity and strategy

JOB REQUIREMENTS

College graduate, preferably in Marketing, Business Management, Engineering or its equivalent
Minimum of 3 years sales experience in packaging and/or FMCG industry
Customer Service and Account management experience
Good understanding of business processes, including sales, supply chain and customer service
Customer-focused and results-oriented
Ability to build collaborative relationships
Strong time management and organizational skills
Strong interpersonal skills, with particular ability to work within team environment.
Self-motivated

Amcor supports the career development of employees by encouraging qualified candidates to apply for internal positions. Before applying for a position ensure your line manager and HR business partner have been informed.As a part of the Internal Applicant Process, the HR Team may communicate with your manager to discuss your application.
Refer to the Amcor Leadership Framework to understand the competency requirements of the role.About Amcor
Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future.
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